JobFit Refund Policy
한국어 핵심 요약
결제가 완료된 크레딧 팩 주문에서 해당 유료 주문이 부여한 크레딧을 하나도 사용하지 않았다면, 구매 후 7일 이내에 전액 환불을 요청할 수 있습니다. 요청 후 확인 과정을 거치며, 환불은 결제한 수단(원결제수단)으로 진행됩니다. 자동 환불이나 입금 시점 확약은 없습니다. 이 7일은 법정 청약철회의 기산점(계약내용 서면을 받은 날, 공급이 그보다 늦으면 공급·공급 개시일, 그 밖의 법정 사유)을 반영한 것이며, 법정이 인정하는 더 긴 권리를 제한하지 않습니다.
사용 여부는 계정 전체가 아니라 해당 유료 주문이 부여한 크레딧 기준으로 판단하며, 무료·웰컴 크레딧 사용은 해당 유료 주문의 사용 판단과 무관하고 무료 부여분에는 현금 환불이 적용되지 않습니다. 일부 사용, 7일 경과, 결제 대기(pending), 이전 판본으로 구매된 기존 주문은 개별 검토합니다. 현재 판본에서는 사용률에 따른 자동 거절이나 이미 청구된 가격의 재산정을 적용하지 않으며, 고정된 환불 계산식은 공개하지 않습니다. 일부 크레딧을 사용했다고 해서 미사용 잔액 전체가 자동으로 환불 불가가 되지는 않습니다.
이 정책은 운영 방침이며, 법정 권리와 결제 제공자(Lemon Squeezy)의 처리가 항상 우선합니다. 법정 청약철회가 적용되면 법정 환급 기한(해당하는 경우 「전자상거래 등에서의 소비자보호에 관한 법률」 제18조제2항의 3영업일 이내 환급)을 지키며, 저희의 수동 검토가 그 법정 기한을 중단하거나 늘리지 않습니다. 이미 결제된 주문에 불리한 새 제한은 소급 적용하지 않습니다. 공식 법령 본문은 국가법령정보센터(law.go.kr)에 별도로 게시되어 있고, 이 페이지는 법령을 대체하지 않습니다. 환불 요청은 지원 이메일로 하되, 카드 전체 번호·CVV·라이선스 키는 보내지 마세요.
1. Scope of this policy
This policy covers refund requests for JobFit's one-time credit-pack purchases (20 / 60 / 200 credit packs). Checkout is processed by our payment provider, Lemon Squeezy. Complimentary credits, free-tier features, and welcome grants are outside the cash-refund scope and are explained below.
This document describes JobFit's operational policy. It is not legal advice, and it does not limit any statutory rights you may have. Where the law or the payment provider's rules give you a broader remedy, that prevails over this policy.
법정 기준: 이 정책의 7일 기준은 「전자상거래 등에서의 소비자보호에 관한 법률」 제17조제1항의 기산점(계약내용에 관한 서면을 받은 날, 공급이 그보다 늦은 경우 공급·공급 개시일, 그 밖의 법정 사유)을 반영합니다. 법이나 계약이 인정하는 더 긴 기간은 이 정책으로 짧아지지 않으며, 표시·광고와 다르거나 계약대로 이행되지 않은 경우의 법정 기간(제17조제3항)도 그대로 적용됩니다.
The 7-day window mirrors the reckoning under Article 17(1) of Korea's E-Commerce Consumer Protection Act: 7 days from receiving the written contract contents, or from receipt/beginning of supply if supply is later, plus the other statutory starting points. It does not shorten or limit any longer statutory or agreed periods, including the Article 17(3) periods when goods differ from their description or the contract was not performed as agreed.
Where statutory withdrawal applies, the statutory refund timing applies as well: refund within 3 business days from the applicable date under Article 18(2), and our manual review process does not stop or extend any statutory deadline.
The official statutory text is posted separately at the National Law Information Center and this page does not replace the statute: 제17조 · 제18조 · 제35조.
2. Unused paid purchases: full-refund request within 7 days
If a paid credit-pack order is confirmed and none of the credits granted by that paid order have been used, you may request a full refund within 7 days of the purchase date by contacting the support email in section 7.
After we verify the order and its unused status, the refund is issued to the original payment method through the payment provider. This is a request-and-verification process: refunds are not automatic, and we do not promise a specific arrival time. Provider processing and statement timing vary.
3. "Used" is judged per paid order
Whether an order is unused is measured against the credits granted by that specific paid order, not your account-wide credit total:
- Using free welcome credits or other complimentary grants does not count as using the credits of your paid order, and does not by itself make the paid order ineligible.
- Conversely, consuming a credit that belongs to the paid order does count as usage of that order.
- Free and welcome credits are not eligible for cash refunds in any case: they carry no payment that could be refunded.
4. Cases handled by individual review
Each of the following is reviewed case by case, not decided by a fixed rule:
- The paid order's credits have been used, even partially;
- more than 7 days have passed since purchase;
- the payment or order state is pending, disputed, or otherwise unresolved;
- the order was placed under an earlier policy revision (existing/legacy orders).
Under this revision (2026-10-29.1), none of the cases above is decided by an automatic rule: we do not deny a request automatically based on a usage percentage, and we do not recalculate the price already charged for an order. No fixed refund calculation formula is published in this policy. Using some credits does not automatically make the entire unused balance non-refundable; the applicable law and order conditions govern the review. Statutory rights and the payment provider's mandatory processing rules prevail over this policy.
5. Duplicate charges, undelivered service, and errors
If you were charged twice, did not receive the credits you paid for, or an AI request failed in a way that consumed credits, contact us. Each case is investigated and handled appropriately — which may be a refund or a credit restoration, as the investigation shows. A request whose outcome is uncertain is not re-run blindly: the ledger and provider records are checked first. This is stated as an investigation-and-remedy commitment, not as an unconditional immediate cash refund, because the correct remedy depends on what the investigation shows and on provider processing.
6. No retroactive restrictions
A purchase already paid under an earlier revision keeps the conditions that applied at its checkout, together with any applicable earlier statutory rights. We do not claim that an acceptance-history record exists for every past order, and no later revision adds a new terms gate to benefits that already exist. Nothing in this revision imposes a new restriction on already-paid orders. The applicable text for each order is the revision displayed at that order's checkout.
7. How to request a refund
Email ppkimsanh@gmail.com. To protect your information:
- Include the order number or the receipt reference at minimum; add the email address used for the purchase if it differs.
- Never send your full card number, security code (CVV), or your license key in the email. We do not ask for them, and doing so creates a security risk.
Each request is reviewed individually. We respond as promptly as reasonably possible; this policy does not promise a fixed response deadline.
8. Refunds and the payment provider
All payments and provider-confirmed refunds run through Lemon Squeezy, which is the source handling cash-refund processing. "Refund issued" by the provider and "refund received" on your statement are separate steps, and we can only report what the provider's records show; those records are operational evidence of processing, not legal proof of entitlement. Beyond the request window above, we do not present this policy as a legally guaranteed refund entitlement for any purchase; statutory rights continue to apply independently of this document.
9. Changes to this policy
Future revisions are posted at this URL with a new revision number (format YYYY-MM-DD.n). The revision displayed at a checkout is the one tied to
that purchase; later revisions do not retroactively change orders already paid.